I agree that part of being influential is finding ways to listen to people and be aware of their feelings. Even if you are right, sometimes people need to feel heard. Its also important that we make people feel valued and respected even if we’re upset. I agree it can be hard to be kind to people when there are lots of feelings involved and sensitivities. I think you’re doing the right thing to try to care about people’s feelings and remain humble in the situation. You have to be humble to have any level of influence.